Working hours Full Time
Location Mercedes-Benz of Portsmouth
Salary Commensurate with experience
Benefits 22 days paid holiday per annum plus bank holidays, auto enrolment to a workplace pension, staff discounts, and future opportunities to progress within the Group.
Closing date 16/12/2015

Ridgeway Mercedes-Benz of Portsmouth

Workshop Controller

Full Time

Job Spec

  • To control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.
  • To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
  • Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job
  • Obtain authorisation for any additional work required either through service reception or by direct contact with customer
  • Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action
  • Receive job cards for completed jobs ensuring that work has been completed correctly, time completed jobs so that job costing can be completed, ensuring all warranty items are highlighted
  • Arrange for customers to be informed that vehicle has been completed
  • Ensure that the image and levels of customer service within the department is in line with Company standards
  • Schedule all PDI and used car preparation to ensure that sales department requirements are met
  • Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered
  • Ensure that the workshop is kept clean and tidy at all times
  • Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
  • To be responsible for the supervision of subordinate staff ensuring that their designated duties are performed correctly, highlighting any problem or shortfall areas to their immediate supervisor
  • Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to
  • Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
  • Person Spec
    You will be a high performer who consistently exceeds targets and expectations. You will have drive, determination and be passionate about succeeding. You will need to be well organised, flexible, enthusiastic, well presented and have knowledge of IT systems. A confident individual will be required with a desire to succeed within a competitive environment.

    Commensurate with experience

    22 days paid holiday per annum plus bank holidays, auto enrolment to a workplace pension, staff discounts, and future opportunities to progress within the Group.

    Steve Chivers, forward a CV for his attention to Mercedes-Benz of Portsmouth, Portsmouth Motor Park, Portsmouth, Hampshire, United Kingdom, PO3 5FH. Email:

    Closing Date:
    16th December 2015

    Please note, due to the large volume of CVs we receive for each position, we are not able to respond to every applicant individually. We will only make contact with you if you are selected for the first stage of the interview process (within 2 weeks of receipt).

    In all cases we will keep your CV on file for future reference.

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