Ridgeway SKODA Oxford
45 per week to include a Saturday rota
Responsibility for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit. You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines. Following the service process to ensure all manufacturers audit standards are adhered to, you will take payments and talk customers through their invoices. With other members of the team, you will maintain the administration of the loan car fleet and ensure all housekeeping and other admin duties are complete. You will be required to deal with general queries and many other ad-hoc duties.
A ‘hands on’, customer focused team player who will take complete responsibility for customers vehicles and their concerns and be able to produce industry leading customer service under pressure. Good negotiation skills, excellent administration skills, a sense of humour and a keen eye for detail are required. PC competency with knowledge of the kerridge system an advantage and a desire to go that extra mile to help every customer will be pre-requisite. You should be committed to increasing our CEI and HSO results and to maintaining department processes. Experience in a similar role is preferred. Motor trade experience essential.
Commensurate with experience along with bonus scheme
22 days paid holiday per annum pro rata, auto enrolment to a workplace pension, staff discounts, and future opportunities to progress within the Group.
Please forward your CV and covering letter to: Martin Cox, After Sales Manager, Ridgeway SKODA Oxford, 2 Oxford Road, Kidlington, Oxford OX5 1AA Tel: 01865 686333 or e-mail email@example.com
28th October 2016
Please note, due to the large volume of CVs we receive for each position, we are not able to respond to every applicant individually. We will only make contact with you if you are selected for the first stage of the interview process (within 2 weeks of receipt).
In all cases we will keep your CV on file for future reference.