Ridgeway SKODA Nebury
45 per week to include a Saturday rota
Responsibility for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit. You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines. Following the service process to ensure all manufacturers audit standards are adhered to, you will take payments and talk customers through their invoices. With other members of the team, you will maintain the administration of the loan car fleet and ensure all housekeeping and other admin duties are complete. You will be required to deal with general queries and many other ad-hoc duties.
A ‘hands on’, customer focused and communicative character who will take complete responsibility for customers vehicles and their concerns. Good negotiation skills, excellent administration skills and a keen eye for detail are required. PC competency with knowledge of the kerridge system an advantage and a desire to go that extra mile to help every customer will be pre-requisite. You should be committed to increasing our CEI and HSO results and to maintaining department processes. Experience in a similar role is preferred.
Commensurate with experience along with bonus scheme
22 days paid holiday per annum plus bank holidays, auto enrolment to a workplace pension, staff discounts, and future opportunities to progress within the Group.
For further details about the role please contact Steve Weston, Service Manager, Ridgeway Skoda Faraday Road, Newbury, Berkshire, RG14 2AD Phone 01635 529595. Alternatively, you can email him at: firstname.lastname@example.org
28th October 2016
Please note, due to the large volume of CVs we receive for each position, we are not able to respond to every applicant individually. We will only make contact with you if you are selected for the first stage of the interview process (within 2 weeks of receipt).
In all cases we will keep your CV on file for future reference.