Customer Support Advisor (Renewals Team)
Full Time – Mon-Fri 40 hours per week
4 late finishes (7pm) per month offset by 1 early ½ day finish
Mercedes-Benz of Winchester
Working in the Group Retention Unit, a division of the Customer Support Unit
Responsible for providing front line support to our retailers and customers in all aspects of customer retention and enquiry management. This is an outbound call role with administrative duties. You will ensure that manufacturer generated leads for new customers are contacted within the required timescales and dealt with professionally and in accordance with Ridgeway policy. You will actively contact existing customers and secure appointments for sales teams at our dealerships from Finance Renewal opportunities presented to you (i.e. End of Contract & mid-point leads). Lead management and data systems will need to be updated and maintained to record contact with customers and with the dealerships. It will be essential to comply with all regularity requirements, eg FCA, CCD, and Data Protection. In addition you will have responsibility for contacting Service Care Renewal opportunities with the objective of securing a further plan.
You will be a motivated, organised and target driven individual who can work enthusiastically as part of a team towards a collective goal whilst maintaining a healthy competitive focus for individual excellence.
You will be PC literate and have a superb telephone manner.
Experience in sales and/or the automotive industry will be advantageous but is not essential as training will be provided. Of the utmost importance is a willingness and ability to learn, a desire to deliver targets, and a genuine passion to foster an excellent customer experience whether that be a first impression for a new enquiry or furthering an existing customer relationship.
£15,500 + commission (£24 OTE, not capped)
22 days holiday per annum plus bank holidays, auto enrolment to a workplace pension, staff discounts, and future opportunities to progress within the Group.
To apply or for further details about the role please contact James Bishop, Group Retention Manager.
Tel 07876 597387 or email email@example.com
Wednesday 30th April 2016
Please note, due to the large volume of CVs we receive for each position, we are not able to respond to every applicant individually. We will only make contact with you if you are selected for the first stage of the interview process (within 2 weeks of receipt).
In all cases we will keep your CV on file for future reference.