Contact us first and let one of our trained professionals process the claim on your behalf. Know your rights.
Insurance companies will attempt to direct their policyholders to use their “approved” repairers, a network of companies they have chosen in an attempt to keep the cost of the claim down. They will also dictate the level of service and quality of the repair you and your vehicle will receive. Also non genuine parts are frequently fitted which may not fit correctly and also possibly invalidate your manufactures warranty.
It has been agreed with the Office of Fair Trading and The British Board of Motor Insurance that you as the policy holder you have the right to choose where to have your vehicle repaired regardless of your insurance companies tactics. You are not obliged to use their approved repairer and you can insist on having your vehicle repaired by a manufacture- approved paint and body centre such as Ridgeway Group. In doing so you know that you have the reassurance that you and your vehicle will receive all the benefits that only a manufactures approved center can offer including….