Systems Technician at Pentagon Commercials Fareham
JOB DESCRIPTION
KEY PURPOSE OF THE JOB
Supporting colleagues in the workshop in systematic fault diagnosis.
ACCOUNTABILITIES
• Systematically making professional, complex diagnoses of the vehicle using corresponding diagnostic tools and facilities
• If required, contacting customers to obtain additional information on faults
• Determining the cause of a particular fault and determining/initiating possible measures to alleviate the problem
• Comparing the actual condition of a vehicle with current production configuration and assessing its technical condition
• Taking guidelines on environmental and health protection into consideration, as well as labour safety when compiling diagnosis
• Arranging for the repair work which the diagnosis reveals is necessary to be carried out using the prescribed tools and equipment, with the agreement of the workshop, or, if required, to carry this out
• Controlling / carrying out adjustments which the diagnosis reveals are necessary
• With the agreement of the Service Advisor, carrying out final check of repaired vehicles with respect to extent of repairs done, roadworthiness and operational reliability, using test and measuring equipment
• Checking operational reliability of major components and running gear under dynamic test conditions
• Checking the vehicle is in an appropriate condition to leave the Service area
• With the agreement of the Service Advisor, personally handing over the repaired vehicles and, if required, to explaining the results of the diagnosis as well as what work has been carried out
• If necessary, giving the customer additional instructions on handling
• Upon the customer’s request or on the orders of the Service Advisor, carrying out a final test run with the customer
• If necessary, providing the customer with information regarding the invoice and recommending additional services
• Giving colleagues in the workshop technical advice and information regarding product-specific problems
• Independently learning about new vehicle systems, both in terms of structure and function, and passing on this knowledge to colleagues in the workshop or, if and when required, to customers
• Compiling technical product reports on vehicle defects, descriptions of causes and suitable optimisation measures and reaching agreement on these with the Service Advisor.
• Ability to prepare a Heavy Goods Vehicle for an annual VOSA inspection, following the latest VOSA regulations.
• Ability to carry out routine maintenance and servicing on a variety of vehicles including trailers.
• Ability to carry out mechanical and electrical diagnosis using modern test methods.
• Ability to carry out routine Heavy Goods Vehicle inspection as per VOSA requirement.
• Ability to write a detailed audit proof description of the work carried out, explaining Complaint, Cause and Cure.
• Help promote the companies reputation when dealing with customers and communicate repairs that have been carried out.
• Ensure all work undertaken is completed in a correct and efficient manner.
Salary:
Competitive, with periodic incentive benefits.
Benefits:
22 days paid holiday per annum plus bank holidays, access to a stakeholder pension, staff discounts and future opportunities to progress within the Group.
Contact:
For further details about the role please forward a C.V. to: Steve Hawkins, After Sales Manager, Pentagon Commercials Fareham, Standard Way, Fareham Industrial Estate, Fareham, PO16 8XL. Alternatively, you can e-mail him at: sh@pentagon-ltd.co.uk clearly stating the position (and location) you are interested in.
STRICTLY NO AGENCIES